Ironclad Guarantee — Arrives Perfect or We Fix It Same-Day

• 🥾 Damaged in transit — new Item out the door, no wait
• ⏱️ Resolved in-house — you deal with us, never the carrier
  
• Crushed, dented, or misshapen hats — replaced same-day, no wait

Orders take 3 to 5 business days to process, then usually arrive within a week. Free shipping on orders $149+. You get a tracking link by email as soon as your order ships.

Returns are accepted within 14 days of delivery. Items must be unworn, with tags and original packaging. Email us with your order number before sending anything back. Return shipping is paid by the customer, and sale and in-store purchases are final sale.

Felt hats: brush with the nap using a soft hat brush, store upside down on the crown or in a hat can, and keep away from heat and hot car dashboards. Straw hats: keep dry and reshape by hand. Visit our Fresno store for steaming and shaping help.

Questions before you order? Message us and a real person answers, usually within a few hours.

Measure around your head about 1/2 inch above your ears and eyebrows, then match it to the hat size chart. Between sizes? Choose the larger size; a sizing strip can snug it up. Not sure? Message us or visit our Fresno store for a fitting.